Audience Services
Payments
Tickets will be mailed to purchaser. Please allow 7-10 days for delivery. Tickets purchased less than 7 days prior to an event will be held at "will call" and must be picked up no later than 15 minutes prior to the event. Online ticket sales cease 24 hours prior to event date. Credit card statements will list Hardin County Schools Board of Education as the recipient. Purchases can be made in person or by phone as well as online.
Refunds
All sales are final. However, upon request, unused tickets can be exchanged for equivalent value gift certificate, tickets for another event, or a tax-deductible contribution receipt.
Children
As a courtesy to audience members and performers, please use discretion regarding a child's ability to sit quietly and enjoy a performance. Children that can be held throughout the duration of a performance will not require a ticket.
Here's a delightful poem about theatre etiquette to share with your child before attending a PAC event: Matinee Manners
Accessibility
Limited wheelchair seating is available with adjoining companion seating with a reservation request. A limited number of Hearing Assistance System Headsets are available upon request. Although the PAC surpasses the number of handicap parking spaces required by law, early arrival is highly recommended. In case of an emergency, we are equipped with one Automatic External Defibrillator (AED) on the first floor next to the PAC office door.
Parking
Parking is available in the front and right side of the building. Please refrain from parking in the lower level bus parking area during school hours (8 AM – 4 PM).
Backstage Restrictions
Backstage is restricted to current performers, crew, staff and escorted visitors only. Following the performance, the cast will meet family and friends in the Commons Area following the performance.
Gift Certificates
Share the magic of live performance with your family, friends and business associates with PAC Gift Certificates. Gift certificates work just like cash at the PAC and can be used toward any PAC purchase. (Gift certificates can not currently be used for online or phone orders.)
Online Gift Store
Our lobby may be small but our gift store is huge. With an ever changing stock of merchandise, PAC visitors will want to browse time and time again for new items inspired by current PAC events. Come shop at our Gift Store.
ThePac.net
Can't decide what to come see? Checkout preview clips of upcoming events. Want to express your thoughts on a PAC event you just attended? Want to have a say in what happens on our stage? Vote online for next season's events or take an online survey.